Reference

Terms and Conditions that protect both of us

When you open an account with us, you're agreeing to a set of clear rules that keep your deposits, withdrawals and gameplay secure.

Account security and verificationPayment and withdrawal rulesData protection and privacy

Explore the Lobby Read FAQ

The binding terms that shape your account

eurojackpot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

eurojackpot operates under the terms laid out below, which apply to all accounts opened on this site. Your account is personal and non-transferable; you're responsible for keeping your login details confidential and for all activity under your username. All deposits made via DANA, OVO, GoPay, QRIS

1
or bank transfer become our working capital once confirmed in your wallet. Withdrawals are processed only to the payment method originally used to deposit; verification of your identity is required before payout. We retain the right to suspend or close accounts that violate these terms or
2
where local law permits us to restrict access. The terms below apply where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

Questions about your account agreement

If you're unsure about any term, or you need to dispute a charge or withdrawal issue, our support team is here to walk you through the…

HOW WE HANDLE YOUR DATA

Security, retention and your rights under our terms

Your account data—deposit history, withdrawal records, game activity and personal details—is encrypted and stored on secured servers.

Data access request

You can request a full copy of your account data, including deposits, withdrawals and login history. Submit via Settings > Privacy or email support with your username and we'll deliver it within 30 days.

Account deletion

Request permanent account closure via Settings > Close Account. Once confirmed, your login is deactivated within 24 hours. Remaining balance is withdrawn to your original payment method.

Correction of errors

If your registered name, email or payment details are incorrect, open a support chat or email us with the correction. We verify and update records within 48 hours.

Fraud and dispute

If you dispute a charge or transaction, contact support immediately with your transaction ID. We investigate within 5 business days and refund confirmed errors to your original payment method.

Third-party sharing

We share encrypted payment data only with DANA, OVO, GoPay, QRIS processors and fraud-detection partners. No data is sold to marketers or brokers outside this circle.

Cookie preferences

Manage tracking cookies in your browser settings or email us to opt out of analytics cookies. Session cookies remain required for account access.

Frequently asked questions about our terms

Here's what account holders in Indonesia ask us most about how our terms work in practice—from deposit rules to how we handle disputes and data.

Deposits are final once confirmed in your wallet. They cannot be reversed. However, you can withdraw your full balance back to the original payment method at any time. Withdrawals via DANA, OVO, GoPay or QRIS usually clear within minutes. Bank transfers may take 1–2 business days.

No. Deposits must come from a payment method registered in your own name. All deposits are linked to your account for life. If we detect a mismatch between your account details and the payment source, we may freeze the deposit pending verification.

We verify every withdrawal by matching your registered name and payment method to your account. Withdrawals over a certain amount may trigger a secondary identity check (upload of ID). Once verified, the payout processes immediately to your DANA, OVO, GoPay or QRIS wallet.

We retain all account records—deposits, withdrawals, login history and game activity—for seven years after closure for regulatory and dispute purposes. Personal data such as your email and address is deleted within 30 days of your request, except where law requires retention.

Bets placed voluntarily cannot be reversed as disputes. However, if you see an unauthorized transaction in your history or a duplicate charge, contact support immediately with your transaction ID and we will investigate within five business days.

Go to Settings > Close Account and confirm. Your login is deactivated within 24 hours. Any remaining balance is withdrawn to your original payment method. After closure, you cannot reopen the same account; a new registration requires a fresh identity check.

No. We do not sell your personal data. We share encrypted payment information only with your payment processor (DANA, OVO, GoPay, QRIS) and fraud-prevention partners. Marketing cookies can be disabled via your browser or by contacting support.

Terms and Conditions that protect both of us

Questions about your account agreement

Security, retention and your rights under our terms

Data access request

Account deletion

Correction of errors

Fraud and dispute

Third-party sharing

Cookie preferences

Frequently asked questions about our terms

01 What happens if I deposit money but change my mind before playing?

02 Can I use someone else's payment method to deposit?

03 What is the withdrawal verification process?

04 How long do you keep my account data after I close my account?

05 Can I dispute a transaction if I made a wrong bet by accident?

06 What are the rules if I want to close my account permanently?

07 Does eurojackpot sell my data to third parties?

Related Pages