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How We Protect Your Privacy at eurojackpot

When you open an account with us, your personal information and payment details stay secure through encryption and strict access controls.

Account data encrypted end-to-endPayment info stored separatelyYour withdrawal requests verified manuallySupport in English, 24/7
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eurojackpot How We Protect Your Privacy at eurojackpot
REACH US ANYTIME

How to Contact Us About Your Privacy

Questions about your data or this policy? We've made it easy to get answers.

Live Chat Open a chat window in your account dashboard any time.
Email Support Send your privacy request to [email protected].
Account Settings Visit Settings > Privacy & Data inside your account to view what we have…
DATA SECURITY SNAPSHOT

How We Keep Your Information Safe

Every account is protected by multiple layers of security, starting from the moment you sign up. Your password is hashed, never stored in plain text.

Password Encryption

Passwords are converted to one-way hashes the moment you create them. Even our team cannot see your password in its original form.

Two-Step Withdrawal Verification

When you request a withdrawal, we send a confirmation code to your registered email and phone. You must verify both before funds leave your account.

Cookies and Tracking

We use cookies to keep you logged in and remember your gameplay session. Manage cookie preferences in your browser or ask support to clear your tracking data anytime.

Data Retention Policy

We keep your account information as long as you are a member, plus three years after closure for compliance and dispute resolution.

Third-Party Access Rules

Payment processors and anti-fraud vendors see only the data they need to verify transactions. No marketing or analytics firms ever receive your personal details.

Data Subject Requests

You can request to see, update, or delete your data. Email [email protected] with 'Data Request' in the subject line. We respond within 14 days.

Questions About eurojackpot Privacy

Read answers to the most common questions we hear from players in Indonesia about how we handle your data, account access, and payment security.

We collect your name, date of birth, email address, phone number, and banking details so we can verify your identity and process deposits via DANA, OVO, GoPay or QRIS. We also record your IP address and device details to prevent fraud. Only what you enter directly or what we need to operate your account securely.

No. Your personal information is never sold, rented, or shared for marketing purposes. Payment processors and anti-fraud tools see limited data only to process transactions and prevent abuse. We do not share your gaming history, balance, or contact details with third parties outside our direct operations.

DANA, OVO, GoPay and QRIS transfers are encrypted end-to-end. Your banking credentials never reach our servers directly — the payment provider handles authentication. We store only a transaction receipt and confirmation code, never your bank account or wallet password.

We retain your account information for three years after closure to comply with local accounting and legal requirements, where applicable. After that period, most personal data is deleted. Some transaction records may be kept longer if required by local law.

Yes. Send a data deletion request to [email protected] with your account email and username. We'll delete personal data except what we must retain for legal or fraud-prevention purposes. Response time is 14 days from receipt.

We use session cookies to keep you logged in and remember your game preferences. Analytics cookies track page views to improve the interface. All cookies can be disabled in your browser settings. Disabling them may affect your login experience, but your data stays safe.

Open a live chat in your account dashboard or email [email protected] immediately. Include the date and time of suspicious activity. We'll review login history, reset your password, and investigate. Response time is under 5 minutes for account security matters.

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